Customer Service Manager

Milan/Remote working | Full time

Here at BizAway, we Deliver the Future of Travel. 😎

We are a solid international company with strong ambitions and great expertise. With a focus on sustainability 🌱, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart and innovative processes. 🚀

We know that success comes from People and deserves to be recognized.👫 Proactivity and Reliability, Kindful collaboration and communication are the core values of our Solution Culture.

If you like challenges and would love to be part of one of the fastest growing B2B scale-up then BizAway is the company you have been looking for. 🤩

We are looking for

We are looking for a driven and enthusiastic Customer Service Manager (m/w/d) , who desires to contribute to the growth and success of our Service Team.

Your role in BizAway

  • Develop objectives for the call center’s day-to-day activities
  • Training, coaching, and leading call center Agent as they provide support for customers.
  • Work with other management team members to develop call center objectives, keeping profitability and efficiency in mind
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
  • Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.

Your basic qualifications

  • 5-7 years managerial experience in a high-volume call center; strong knowledge of general Call Center Operations
  • Working experience with call center technology such as IVR and ACD systems, etc.
  • Analytical abilities

We are also interested in

  • Experience in shared and dedicated environment
  • Ability to work assigned/flexible hours necessary to complete the job on a weekly basis
  • Proficient with Google Docs & Sheets, Confluence and Jira

Our offer

✈️ A seat on a scale-up with skyrocketing growth
💰 Attractive compensation, including equity in the company
📈 Development of your entrepreneurial spirit, having the chance to implement real-impact business
🌍 Multicultural and international team
🙌 Collaborative and smart environment to work and learn
🍻 Free coffee to kick-start your day and free beers to celebrate together
🏢 Remote work, flexible working policy and great offices in Europe

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