BizzyFlex: make all your business travel flexible

Thanks to BizzyFlex you can cancel your reservation – no questions asked – and get 80% of your money back.

100% flex

and no questions
asked. Ever.

up to 3 hours

before the departure/check-in
you can cancel your booking


of the value of the journey
will be instantly refunded

How do I activate it?

You will be able to activate BizzyFlex on every reservation you make through BizAway up until 12 hours before departure by paying an additional 10% fee of the total amount.

You will then have the option to cancel your reservation, no questions asked, up until 3 hours before check-in/departure, getting back 80% of the value of the journey.

All you need to do is activate the option at the time of booking. 


How do I delete my reservation?

When you want to cancel your reservation, from the My Bookings page in BizAway, you can open your request via the “REDEEM BIZZYFLEX” button and you will get your refund within three days.

If you have any questions, our customer service is available to give you all the information you need about your refund (find our FAQs here)

Why our customers love BizAway?


setup fee


customer support

above 95%

satisfaction rate

Customer support 24/7

Before, during and after departure, anything can happen, which is why BizAway is always at your side.
Need help?

Instant chat
Multilingual support
Emergency support

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Frequently Asked Questions

What’s BizzyFlex?

It is our way of guaranteeing you the greatest possible flexibility and protection. It often happens that it is necessary to cancel a flight, a train, an overnight stay or any transport. By adding BizzyFlex to your booking you no longer have to worry about whether or not the selected rate is refundable because BizzyFlex covers cancellations for any reason!

BizzyFlex guarantees:

  • Coverage up to 12h before departure or check-in
  • Refund of the 80% of the booking*
  • Quick and easy way to request a refund
  • Refund approximately within 3 days after the end of the current month (assuming that the corresponding invoice has been issued and paid)
  • No document or proof is required, the deletion is really for any reason

*Read carefully the Terms&Conditions

From the dedicated page, simply by adding BizzyFlex during the booking process.

BizzyFlex is always available except for departures or check-ins of less than 12 hours. Please check if this is your case.

BizzyFlex is available worldwide. No matter your destination.

From the My Bookings page, for each booking to which you have added BizzyFlex, you can open a request using the “REDEEM BIZZYFLEX” button.

When you request a change to your booking (integration of nights or passengers, addition of luggages, etc.), the cost of BizzyFlex will be recalculated to ensure that the new rate is protected. The difference will be billed as per the billing plan set up on your account.

BizzyFlex implies a cost equal to 10% of the booking price, excluding any fees and transaction costs.

If your company has chosen the “BizzyFlex always on” option, BizzyFlex will automatically be included in every booking without the possibility of removal and the cost will be 8% of the booking price, excluding any fees and transaction costs.

BizzyFlex gives back up to 80% of the booking amount up to a maximum of Euro 10,000 (corresponding to a booking price of Euro 12,500). For bookings of higher amounts, it will still be possible to activate BizzyFlex but the payment will reach the maximum amount, with a consequent decrease in the maximum percentage.

For example, in the case of a reservation of Euro 16,000, BizzyFlex will give you back Euro 10,000, corresponding to 62.5%.

No documents are required. BizzyFlex is a “cancel for any reason” service.

In the event that the cancellation or modification of the trip is attributable to the carrier or the service provider, no compensation can be requested through BizzyFlex but any refund of the reservation will be managed directly by the carrier or service provider responsible for the event, according to its general terms and conditions. In this case, the cost incurred for the BizzyFlex fee will be refunded.

No, BizzyFlex covers the entire booking and all the travelers included in it. It is therefore not possible to delete only partially.

BizzyFlex can be used on non-refundable rates or rates whose cancellation deadline has now passed. Check if this is your case.

The payment of the amount due for having redeemed BizzyFlex will be transferred by bank transfer to the bank details indicated in the billing profile and will be accompanied by a receipt. In order for the refund to be processed, the invoice for the original booking must be issued and paid. Once both conditions are met, the refund will be made approximately within 3 days after the end of the current month.

The deadline starts from three hours prior to the start date of the trip, i.e. from the outward departure or from check-in. This also valid for journeys with multiple destinations, layovers or return trips: BizzyFlex can be used up to three hours before the departure of the first departure.

If you added BizzyFlex to your booking, you will be invoiced for the cost of coverage in accordance with your Account invoice frequency. The only scenario where BizzyFlex can be canceled is if you use the hotel’s free cancellation. In all other cases, BizzyFlex will be invoiced.

Some companies choose the “BizzyFlex always on” option to have BizzyFlex automatically included in every booking, with no option to remove it: in this case, it is not possible to deselect BizzyFlex during the booking process.

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